tag:blogger.com,1999:blog-5884398184228061782010-03-08T02:06:49.348-08:00Online booking systemMelinda Kennedyhttp://www.blogger.com/profile/12351496068310061104info@supercontrol.co.ukBlogger21125tag:blogger.com,1999:blog-588439818422806178.post-57861912087194588482010-02-11T03:31:00.000-08:002010-03-05T08:16:58.680-08:00

2010 is already proving to be a great year for SuperControl users.We have seen the system take over £13 million in bookings which is an average of £2.60 every second since the start of the year.Over 12,000 bookings have gone though SuperControl this year which makes this the busiest start we have ever seen.If you haven't already why not sign up to receive our free monthly occupancy and

Nadiahttp://www.blogger.com/profile/04708315723781278638noreply@blogger.com1tag:blogger.com,1999:blog-588439818422806178.post-60488159759177364292009-11-05T04:36:00.000-08:002010-03-04T01:04:32.531-08:00

We are always getting great new ideas from our clients when it comes to new features for SuperControl. These are added to the development schedule and carried out in order of priorityWe hope you will find these latest developments useful.You are now able to specify a minimum number of nights when applying the low occupancy discount. You now have more flexibility when applying late availability

Nadiahttp://www.blogger.com/profile/04708315723781278638noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-39824215624790263152009-10-27T08:39:00.000-07:002009-10-27T08:43:56.175-07:00

SMS notifications provide a safeguard to ensure that you, your customers and owners always receive communications wherever you/they are. Spam filters have made the guarantee of receiving notifications by email difficult and not everyone spends all day at their computer or can receive emails by phone.Make sure:You receive notifications of new bookings.Your customers receive your booking

Melinda Kennedyhttp://www.blogger.com/profile/12351496068310061104info@supercontrol.co.uk1tag:blogger.com,1999:blog-588439818422806178.post-63255475086546934882009-09-11T03:07:00.000-07:002009-09-14T03:19:04.881-07:00

We are always getting great new ideas from our clients when it comes to new features for SuperControl. These are added to the development schedule and carried out in order of priority.We hope you will find these latest developments useful:Within the back office customer enquiry form you are now able to look up past customers by last name, postcode or email address.Housekeepers can write notes

Nadiahttp://www.blogger.com/profile/04708315723781278638noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-28833205743935759062009-08-26T05:09:00.000-07:002009-08-27T05:03:04.026-07:00

The SuperControl grid view is a powerful feature of the system. It allows our clients and their customers to view availability for all properties over a specified period. There are two versions of the grid view:Customer gridMany people don't want to waste time browsing a website if there isn't any availability for their dates. The grid view lets them check availability and prices for all

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-22070626480102491442009-07-21T06:50:00.000-07:002009-07-22T01:51:34.787-07:00

We are always getting great new ideas from our clients when it comes to new features for SuperControl. These are added to the development schedule and carried out in order of priority.Here are just a few items which we hope you will find useful additions.Within your SuperControl account you may have noticed a new booking alert at the top of your payment reminders page. This alerts you to any

Nadiahttp://www.blogger.com/profile/04708315723781278638noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-86259130321490890872009-07-20T08:28:00.000-07:002009-08-17T01:47:06.234-07:00

Our developers have just launched a brand new version of the availability search.Searching for date rangesRather than simply searching for their arrival and departure dates customers can now search across a range of dates. Feedback from clients and end-users has shown that people's holiday dates are often flexible. The new system lets customers search +/- 7 days around their preferred dates. The

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-45638365241044117912009-07-15T01:24:00.000-07:002009-07-15T01:29:21.043-07:00

We have just come across this website which is a dream come true for any self-catering business selling to English customers.www.halftermdates.co.ukWe hope you find it useful. Please share any similar resources you know about so that we can all get our price bands right. You can post a reply to this article.

Melinda Kennedyhttp://www.blogger.com/profile/12351496068310061104info@supercontrol.co.uk3tag:blogger.com,1999:blog-588439818422806178.post-6997709012407277982009-07-02T10:01:00.000-07:002009-07-06T07:27:23.135-07:00

Many SuperControl clients charge a small percentage supplement (usually around 2%) for customers paying using credit cards. It is becoming more and more common to charge this kind of supplement. Many of the larger holiday companies and airlines have charged a supplement for some time with no discernable drop in booking rates.We have now updated SuperControl to let clients optionally charge a

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-50261851341289003422009-06-30T04:24:00.000-07:002009-07-06T07:36:55.491-07:00

This week we have integrated SuperControl with two more online card processors, Netbanx and MoneyBookers. We now link with a total of ten different online card processors:Sage Pay (formerly Protx)HSBCPayPointRealexPayvisionWorldPayOptimal PaymentsPayPalNetbanxMoneyBookersAll of these are fully integrated into the online booking process. We also provide a secure form which enables you to collect

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-41583984709904565642009-06-15T10:39:00.000-07:002009-06-15T11:03:05.979-07:00

Making sure that emails get through spam filters can be a bit of a black art. We have recently put a log of work into improving the deliverability of crucial emails that are sent from SuperControl.Because email correspondence is critical to the day-to-day operation of our clients we wanted to find a specialist service to help get this right. After a considerable amount of research we decided to

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-18112362843727290582009-04-27T06:51:00.000-07:002009-04-27T02:06:53.783-07:00

We are always getting great new ideas from our clients when it comes to new features for SuperControl. These are added to the development schedule and carried out in order of priority.Here are just a few items which I am sure you will agree are really useful additions.Logo alignment within the booking summary. You can now select on which side of the booking summary you would like your address to

Nadiahttp://www.blogger.com/profile/04708315723781278638noreply@blogger.com3tag:blogger.com,1999:blog-588439818422806178.post-10712549486602522592009-04-21T06:05:00.000-07:002009-04-21T07:55:12.237-07:00

We are often asked by new clients to import past booking data into SuperControl. We can normally do this from:other booking systemsspreadsheetsdatabasesImporting your data into SuperControl enables you to have all your booking and customer information in one place so you can more effectively manage your customers and marketing going forward.We are always happy to look at the way your data is

Melinda Kennedyhttp://www.blogger.com/profile/12351496068310061104info@supercontrol.co.uk0tag:blogger.com,1999:blog-588439818422806178.post-48962835080453003132009-04-02T07:02:00.000-07:002009-04-06T02:13:41.954-07:00

On Monday 30 March The Association of Scotland’s Self-Caterers (ASSC) held a networking event for self-catering businesses in Dumfries and Galloway. 34 businesses attended. The event was held at Orroland Lodge, a large holiday home near Kirkcudbright.There are many ASSC registered businesses using SuperControl, so we were pleased to undertake the planning and hold the event on behalf of the ASSC.

jadehttp://www.blogger.com/profile/08972332061621617303noreply@blogger.com1tag:blogger.com,1999:blog-588439818422806178.post-4148048997251180612009-03-08T08:44:00.000-07:002009-03-09T02:53:56.010-07:00

We have recently spent a great deal of time testing the public-facing areas of SuperControl in a huge array of different browsers and operating systems.We have an ongoing commitment to making SuperControl as user-friendly as possible. It is especially important that customers with older versions of browsers can book online.By using the BrowserCam.com service we have remote access to a variety of

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-37337405279305838412009-03-06T06:44:00.000-08:002009-03-06T06:45:54.361-08:00

HolidayLettings.co.uk is a leading online directory for advertising holiday homes. There are currently over 29,000 homes listed from all over the world.SuperControl has integrated with their Remote Availability Update Service. This means that any bookings taken, modified or cancelled in SuperControl can automatically be updated in the HolidayLettings.co.uk availability system.For more details

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-89562950338315669722009-02-06T08:44:00.001-08:002009-02-18T01:33:09.975-08:00

We are pleased to announce the launch of our automatic email filing service. This is a system that allows SuperControl clients to automatically attach emails that they send through their normal email program (e.g. Outlook) directly to the customer's booking record.Keeping track of all the correspondence associated with a booking is an essential part of any management system. SuperControl has

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.com0tag:blogger.com,1999:blog-588439818422806178.post-594605740437569652009-02-03T02:45:00.000-08:002009-03-09T02:46:27.563-07:00

We have recently added a new "seasonal discounts" feature to SuperControl online booking system. This allows clients to specify periods of the year when they allow either a percentage or a fixed value discount.Traditionally, self-catering prices vary from season to season. However, there are a growing number of operators who have started to adopt a pricing model commonly used in the hotel

Robert Kennedyhttp://www.blogger.com/profile/09471486201699230857noreply@blogger.comtag:blogger.com,1999:blog-588439818422806178.post-8924146028801877502009-01-27T07:55:00.000-08:002009-03-09T02:46:59.231-07:00

They don't know you, they can't see you; you need to help them trust youHow to give your customers faith in your websiteConsumers are always concerned with their privacy and the security of the websites they buy from, even if they have bought from them before. They look for signs that they can trust your website.Here are some simple steps you can take to build trust in your business through the

Melinda Kennedyhttp://www.blogger.com/profile/12351496068310061104info@supercontrol.co.uk0tag:blogger.com,1999:blog-588439818422806178.post-24610989957539866762008-12-05T03:18:00.000-08:002009-02-04T03:25:57.336-08:00

UPDATESProperty tariff pageWe have now added a tariff page for each of your properties. Links to these can be found under “Admin > Integration HTML”. The “Dynamic tariff page” links are right at the bottom.Automatic logout timerAs part of our overall security review we have added automatic logout to the system. This can be configured for each user under “Admin > Login users”. The default timeout

Charlotte Whitakerhttp://www.blogger.com/profile/00763030223475645712charlotte@superwebs.co.uk0tag:blogger.com,1999:blog-588439818422806178.post-13894158823033304772008-10-04T03:26:00.000-07:002009-02-04T03:39:44.044-08:00

HINTS & TIPS Have you added 2009 prices yet?Bookings for 2009 are coming in and we are conscious that some clients haven’t yet added prices for next season. You can either copy this year’s prices using “Properties > Copy prices” and then update as necessary or just add new prices from “Properties > Edit properties”.You might also need to configure “Bookings > custom dates” for next Christmas &

Charlotte Whitakerhttp://www.blogger.com/profile/00763030223475645712charlotte@superwebs.co.uk0