3 Ways SuperControl helps improve guest satisfaction

If you own or manage a self-catering property, business or agency you might have found SuperControl whilst looking for an online booking system. In practice, SuperControl is so much more. In addition to an availability calendar and the ability to take and process online bookings and payments, SuperControl is a complete property management system that is suited to all types of self-catering ventures. That includes yurts and glampsites as well as the more traditional accommodation choices.

Here’s just a few ways it helps you provide a seamless customer experience to keep your guests happy:

1. Let guests choose how to book and when

60% of people prefer to book onlineĀ¹. You could be missing out if they can’t choose to do that on your website. Don’t forget you can still take bookings over the phone or by email (just manually add them into SuperControl yourself), but with SuperControl guests can choose to book online as well.

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2. Send timely information for the guest’s peace of mind

You can schedule SMS or emails to send automatically – you don’t even need to remember to click a button. Send acknowledgements when you receive a booking; reminders when payment is due; directions to find you, arrival information and access instructions. What information you send is up to you – you create the templates then assign them to go to the right people at the right time.

3. Stay in touch and build relationships

Increasing engagement is made easier with our connecting tools.

  • Get guest feedback with UpFront Reviews (our free verified reviews system, a built-in option); when you opt-in review requests are sent automatically. You choose when and you can add your own questions.
  • Send e-shots and newsletters with MailChimp. Filter your customer database to send targeted messages to the right people; making communication more personal, more relevant and more effective.
  • Link up to your Facebook page to show availability, take bookings, promote your special offers, share reviews and keep the conversation going.

These are just some of SuperControl’s features that help you get more bookings and save you valuable time. What’s your favourite?

1. Source: The average proportion of online bookings received by owners using SuperControl.