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No, just a basic understanding of your computer and how to access the internet. SuperControl is very straightforward to use and we make the setup process as easy as we can. We provide help videos, step-by-step notes and setup guides. And if that’s not enough, there are eight SuperControl Advisors here ready and willing to help you by phone or email.

You can use SuperControl from anywhere with internet access. You can use it on a PC, MAC, mobile device, iPad. It works in Internet Explorer, Firefox and Safari. The age of your computer doesn’t matter; there’s no need for new or expensive kit. And there’s no software or hardware to install, configure or maintain.

It’s simple. Your developer will just add a couple of links and it’s done.

The dates will automatically be marked as provisionally booked on your website calendars so nobody else can book the same dates. You can be alerted about new bookings by text. You can access SuperControl from anywhere with internet access to take payment and confirm the booking.

You simply log into your account and enter the dates and customer details. The dates are automatically marked as booked on your website calendar so there’s no risk of double bookings.

Not at all! SuperControl just means you can provide a higher standard of customer service in less time. Bookings are provisional until you confirm them, so you can call to confirm if you prefer. You can send scheduled emails (e.g a restaurant list a week before your guests arrive, or a feedback survey a day or two after they leave). SuperControl alerts you if a customer has booked before and allows you to keep customer notes to tell you about their likes and dislikes, their dog’s name, the date of a special event or particular requirement.

56% of customers prefer to book online. Having SuperControl means you give those customers what they want. Online booking is immediate and easy so is a strong incentive for them to make the decision to book. Once you’ve attracted visitors to your site you have a much better chance of turning them into customers with an online booking system like SuperControl.

Your data is protected by state-of-the-art encryption, and password protection ensures only you have access. The systems are scanned frequently for thousands of vulnerabilities and our security experts carry out regular tests. Our strict security standards are designed to prevent card fraud – SuperControl is PCI compliant.

If your internet connection goes down people will still be able to book through your website so you will not miss out on new bookings. You can still view bookings and availability through a smart phone and can post bookings to your outlook calendar so that you have an up-to-date offline record of bookings and availability. Phone our support team if you are worried – they will be happy to provide any further information you need.

The core SuperControl team provides your support. They have immediate access to the development team, are highly trained and selected for their excellent communication skills. By email and phone you will get through to someone who can help you with any queries. We resolve support requests quickly and efficiently.

Robert and Melinda Kennedy, the owners of Orroland Holiday Cottages, originally built the online booking system for their own website. Today they work with over 500 businesses of varying sizes. SuperControl is used by owners of 12,000 cottages, villas, caravan parks, apartments, chalets, lodges and canal boats to take online bookings. Robert and Melinda are passionate about nurturing the interests of self catering businesses, and are active on the committee of the ASSC (Association of Scotland’s Self-Caterers).

If you haven’t got time or are nervous of technology we’re happy to do the setup work for you. Call and ask about our cost-effective fast-track setup - we’ll have you up and running within 2 working days.

You can still go ahead and get your online booking service set up. Some banks take weeks to approve payment services and in the meantime you can lose out on bookings. You can start using SuperControl before your payment service is confirmed because you can still accept bank transfers, cheques or PayPal payment options.

We match the booking pages to the look and feel of your website, giving the customer the confidence to place their booking there and then.

Just give us a call. We’ll talk through any queries you have, and discuss the options so that you can decide which product will work best for you.

We can import past data into the system. The data needs to be in a spreadsheet – we’ll provide the format. The import takes around an hour and is charged at our hourly developer rate. Any additional formatting will be charged as extra and will be discussed with you beforehand. Larger businesses that are transferring from another booking system should contact us for a quotation for us to import the data direct from their old system.

With an average uptime of 99.9%, SuperControl is one of the most reliable online booking systems around. The server is monitored every 5 minutes and one of our administrators notified immediately of any faults. Hourly backups are taken and twice-daily backups are stored off-site. You can download a full backup at any time.

We find clients prefer the reassurance of knowing their annual costs – it makes it easier to control budgets. Because we offer a slimmed down version – SuperControl LITE - it’s good value even if you’re managing a single property. Our online booking systems have proved cost-effective for owners of cottages, villas, caravan parks, apartments, chalets, lodges and canal boats.

No! We charge a predictable subscription cost and take no commission on bookings. Support and continuous system improvement is included in your annual fee. System developments, security and performance enhancements are delivered to you when they are ready rather than in expensive product upgrades.

Absolutely. Some customers start with LITE because they are inexperienced with computers. Then they realise how easy it is and how many time-saving features and marketing tools PLUS offers and decide to upgrade. So we’ve made it easy to upgrade at any time. The additional features are added to your account immediately. All information is retained in your account and all the functions you are used to will be available in the upgraded account. We give you one-to-one training so that you know how to use all the extra tools.

You can take payments by cheque, bank transfer, PayPal (perfect for start-ups or businesses with 1-3 properties) or an online payment processor such as Sage Pay. 76% of customers prefer to pay online using their card so we’d strongly recommend you allow card payments. Your choice of payment processor will depend on your circumstances. Call us and we'll guide you through the options so that you can make the best choice for your business.

You can add a new property at any time. If you expect your property portfolio to grow regularly, we can set your account so that you can add new properties whenever you like without asking us for capacity. We will only invoice from the date you activate the licence for each property.

You can either pay a lump sum on sign-up, in quarterly payments or in half yearly payments.

Live Booking Total
£

The value of bookings we've managed
since 1st January 2012.

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