Cancellations | Claims | Amendments | Guest questions
XCover provides refund protection for guests, allowing them to cancel bookings under certain unforeseen circumstances and submit claims directly through their XCover account. It integrates seamlessly into the booking journey, giving guests the option to add protection at the point of booking and manage their cover independently.
As we move into peak season, many accommodation providers are seeing an increase in guest queries around cancellations, booking amendments, and claims. Join our joint SuperControl and XCover webinar designed to help you confidently handle guest questions during peak season, and better understand how booking changes can affect cover, alerts and invoicing.
In this session, we’ll focus on how XCover works in practice. Together with XCover, we’ll walk through the guest journey end-to-end, including what guests receive after purchase, how they access their cover, and what happens when a booking is amended or a claim is made.
We’ll also focus on the most common scenarios we see in support, including:
- How booking amendments affect cover, alerts and policy terms
- Why alerts appear when bookings are updated and what action is required
- How changes can impact premiums, credits and invoicing
- What to do when guests contact you about claims, including what documentation may be needed
- When you should take action, and when guests should be directed to XCover
The aim is to provide clear, practical guidance you can apply day-to-day, helping you respond to guest queries with confidence and reduce avoidable confusion during busy periods.
Whether you’re new to XCover or looking to build confidence in handling more complex queries, you’ll leave with simple, actionable steps you can use in day-to-day scenarios.
Secure your spot today.
Back to events