Profile
Laura joined the SuperControl team in 2017. Since then, she has grown with the company, from Client Support Advisor to Client Success Consultant, and is now a valuable member of the Business Development team. Laura knows SuperControl inside and out and is the go-to for agencies who need specific support to scale their business.
Laura’s Journey
- 2017: Joined as Client Support Advisor
- 2019: Supported the development of SuperControl’s onboarding team.
- 2022: Valuable customer experience knowledge identified by business development team.
- Present: Making a difference to growing agencies as a Client Success Consultant.
“Before joining SuperControl, I worked in residential childcare, where I got to know the unique stories of children and their caregivers. This taught me the power of understanding and adapting to meet specific needs. At SuperControl, I’ve carried this approach through every role, from support to onboarding. Now, in business development, take the same approach with our users, helping them unlock the full potential of their accounts. It’s about connecting, understanding, and truly making a difference.”
The Role of a Client Success Consultant
The Core of SuperControl’s Evolution
Key Skills:
- Empathetic Listener: Tuning into client needs.
- Strategic Planner: Anticipating market trends for agencies.
- Team Unifier: Nurturing knowledge and sharing across all departments.
- Clear Communicator: Simplifying complex ideas.
“Your success is my success – I genuinely believe in that. Transitioning from onboarding to business development at SuperControl, I quickly realised that it’s not just about ‘sales’. It’s about engaging our curiosity to discover what truly matters to our users and applying our expertise to maximise the opportunities our features offer. When I see a business succeeding or daily operations becoming easier, I know I’ve made a real impact. Ultimately, it’s all about the success of our clients – that’s what drives me every day.”
A Joined-up Approach to Business Development
Your Success is our Success
“My work mainly involves agencies aiming to expand their businesses. Often, they’re outgrowing their current booking systems, or their operations have become too complex for simple tools like a whiteboard! I dive into their challenges through focused, result-oriented discussions. For instance, I recently helped an agency set up on booking channels and integrate a payment processor. When I followed up, their previous struggles with attracting bookings had vanished. Their Airbnb listings were booming, and online payments had become straightforward. Seeing these results, the kind that genuinely improve day-to-day operations, is incredibly rewarding for me.”
Growing up Together
We’ve Grown From a Village into a Town
“Having experienced SuperControl through the eyes of our clients at every step of their journey gives me a unique perspective. It begins with onboarding, where we dive into understanding their business and introduce them to our methods. As I’ve moved into business development, I’ve continued supporting clients, guiding them to maximise their accounts. It’s a complex journey and often challenging because we’re exploring the unknown together.”
Values That Stick
What makes SuperControl, SuperControl.
“‘One Tribe’ – sounds cliché, right? You might think it’s just another corporate catchphrase. But at SuperControl, it genuinely resonates. Here, individual talents shine, every voice is valued, and we all contribute to a larger goal. We express the essence of ‘One Tribe’; celebrating successes together and supporting each other through challenges.”
Adapting and Thriving
How I’ve Grown with SuperControl
- Rounded Expertise: Using years of skill-building to gain a total understanding of client needs.
- Confidence Surge: Building trust in my abilities and courage to explore new ways of working.
- Embracing Challenges: In an encouraging setting that constantly challenges my boundaries.
- Learning Adaptability: Adapting to a variety of scenarios – every day brings something new!
In Summary
“As a Client Success Consultant at SuperControl, I feel like I’m right where I belong. My journey through onboarding and client support has given me a rich understanding of SuperControl’s magic in self-catering property management. At the core of my work is a simple yet powerful goal: to make every experience unforgettable. And with my deep knowledge of our services, I’m committed to making that happen every single day.”
