Worried switching property management systems is a hassle?
Trenewydd did too, until they tried SuperControl
Set in the heart of gorgeous West Wales, Trenewydd Farm Holiday Cottages is a charming, family-run retreat offering six cosy cottages and a shepherd’s hut. But behind the scenes, managing bookings wasn’t always as idyllic with endless admin and occasional confusion for guests.
Ginnie, who owns Trenewydd Farm with husband Andrew, had been thinking about switching to a new property management system for a while but kept putting it off. “It felt like such a big task,” she admits. That was until she heard recommendations from others in the industry, enough to finally take the plunge in December 2024.
To her surprise, the transition to SuperControl was smoother than she ever expected. “The lady who helped me was lovely. Everything was explained so clearly, and I never felt overwhelmed.” SuperControl’s onboarding team guided her through each step, ensuring everything was set up seamlessly. “They walked me through it, ticking things off as we went. It was so straightforward.”
Once the system was up and running, the benefits were immediate. No more lengthy email exchanges to confirm availability. And with the calendar clearly showing the availability for all properties in one place, guests can now see for themselves what they can book and when in real-time on the website. “It’s a huge time-saver,” Ginnie says, “and the key reason for us to finally make the move to SuperControl. We strongly believe it will increase our percentage of direct bookings over OTA bookings going forward.”
But for her, the switch wasn’t just about efficiency. It was about creating a better experience for both her and her guests. With less time spent on admin, she can focus on what really matters: running Trenewydd Farm and making sure visitors have an unforgettable stay.
Her advice to anyone hesitating? “Don’t worry about it. I put it off for ages, but it was so much easier than I expected.”
By making the transition stress-free, SuperControl has given Trenewydd Farm Holiday Cottages a simplified way to manage direct bookings, freeing up more time to do what they do best: welcoming guests to their beautiful corner of Wales.
